Terms of Service

Welcome to Bitpium.com

Please read through these Terms of Service and our Privacy Policy carefully before start using the services. Privacy Policy includes our Cookie Policy.

Bitpium is an online trading service ("service" or "services") for buying and selling bitcoins. As part of its services Bitpium also helps resolving disputes if such should arise between buyers and sellers. Bitpium does not become party to any trade or transaction concluded by its users. Users may be natural persons or legal entities.

Acceptance of the Terms

Before using any of our services, you must first agree to these Terms of Service and the Privacy Policy. By accessing our services or by otherwise using them, you confirm that you agree to these Terms of Service and agree to be bound by them ("Agreement"). You also agree that your personal data and electronic communications on our platform will be processed in accordance with our Privacy Policy, which are incorporated here by reference. Minors are not allowed to use the services. You affirm that you are at least eighteen (18) years of age, or the age of legal majority in your jurisdiction if that is higher than eighteen (18) years of age. You affirm that you have the right, power, capacity and authority to lawfully enter into this Agreement.

Change of Terms

We have the right, at our sole discretion, to make modifications and revisions to the terms of this Agreement to reflect changes in technology, standards, legislation, administrative or business practices, or the costs structure for providing the services. Such modifications and revisions will be notified to you through the service no later than thirty (30) days before they become effective.

You will be deemed to have accepted all modifications and revisions by continuing to use the service. If you do not agree to the changes, you can terminate this Agreement at any time by concluding any outstanding trades and other obligations, withdrawing any remaining balances and closing down your account.

We also have the right, at our sole discretion, to make modifications and revisions to the services and to the terms of this Agreement at any time which are due to security or compliance reasons, or for reasons suspected fraudulent activity. Such modifications will be published on our site and notified to you without undue delay.

Registration and User Account

To use our services, you must first register with us by creating a user account ("User Account" or "account"). An account will only be issued once you have provided all necessary information required for by us for registration and the information has been examined according to the applicable legal requirements placed upon us by the authorities. This examination and requirements include, but are not limited to, anti-money laundering and counter-terrorism regulations as well as, in the case of company accounts, the examination of the details of your business, including the beneficial owners. All the information that we request you to provide in connection with the registration must be true, accurate and complete. If we believe that the information is not true, accurate or complete, we have the right to refuse your access to the site, or any of its resources, and to deny, terminate or suspend your account.

A person may only have one account at the time (except in the case of legal entities). You may not use the services or create an account on behalf of someone other than yourself. You may not act as an intermediary or broker. You are not allowed to sell, borrow, share or otherwise make available your account or any detail necessary to access your account to ANYONE other than yourself.

You are responsible for maintaining adequate security and control of your username, password, authentication code or any other code or credential that you use to access the services.

You must not provide any misleading or fraudulent information, including, but not limited to having a non-personal phone number. Creating fake reputation information for your account, faking your country of origin or providing fraudulent identification documents is prohibited and will lead to termination or suspension of your account.

You have the right to delete your account and to terminate this Agreement at any time. You are responsible for all the obligations which have arisen up until the termination.

Identity Verification

In order to ensure Bitpium remains a safe platform for all of our users, and for us to comply with mandatory legal obligations which we are subjected to, we may require you to verify your identity to access the services we offer. Identity verification may be required when you create advertisements, pass certain trade volume limits, during trade disputes, fraud investigations, and to ensure account ownership. As part of our ID verification process we require you to provide us with your full name as well as documents and photographs that verify your identity (e.g. valid passport).

In certain situations (e.g. due to the regulatory or legal requirements) we may require enhanced identity verification. This may include requirements to verify details or sources of funds regarding payments you have made or received during trades on Bitpium as well as bitcoin transactions that you have sent or received from your account.


You can create bitcoin trade advertisements ("advertisement" or "ad" or "ads") to advertise that you want to buy or sell bitcoins. Other users can send trade requests to you from the advertisements that you’ve created. When a trade request is sent to you a bitcoin trade is automatically started.

Advertisements for buying with or selling against cash are not allowed.

When you have advertisements enabled you are required to be active and available to reply to trades started from these advertisements. If a dispute is initiated in a trade against an advertiser who is not active and available the advertiser may be deemed unresponsive within the meaning of this Agreement and the dispute may be resolved against them.

Information and payment details you provide in advertisements and trades must at all times be correct and up to date. Disputes may be resolved against you if you include out-of-date payment details and a buyer completes payment accordingly. Refusal to complete trades or to provide payment details for trades opened from your advertisements is considered a violation of this agreement.

The price or price equation that is defined in the advertisement details must contain any and all fees that the advertiser requires the buyer to pay. After initiation of a trade the price is locked and cannot be changed or any additional fees added without consent from both parties of the trade.

Multiple advertisements which are fully overlapping (e.g. using the same trade limits with the same price in the same payment method category in the same country) are not allowed.

Fees and Pricing

You agree to pay the fees and charges for the use of the Services according to the price list which is available on our site. Such fees may include fees for incoming and outgoing transactions and percentage based fees for trades completed.

Unless otherwise specified, you accept that fees are automatically deducted from your Bitpium wallet balance or deposit at the time when the service is rendered or completed.

We reserve the right to change the fees or the principles of pricing from time to time in accordance with the terms of this Agreement.